At Vertex Online, we want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.
Business Information
Vertex Online
3502 West Marshall Street
Manitowoc, WI 54220
Phone: 274-200-0147
Email: info@vertexonline.com
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- Item must be unused and in original condition
- Item must be in the original packaging
- Proof of purchase or receipt is required
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
Certain items cannot be returned, including:
- Final sale or clearance items
- Gift cards
- Digital/downloadable products (if applicable)
- Personalized or custom-made products
- Items damaged due to misuse or improper handling
How to Start a Return
To initiate a return:
- Contact us at info@vertexonline.com or call 274-200-0147
- Provide your order number and reason for return
- We will provide instructions for returning your item
Do not send items back without contacting us first.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping costs are non-refundable
- We recommend using a trackable shipping service
Vertex Online is not responsible for lost or damaged return shipments.
Refunds
Once we receive and inspect your return:
- You will be notified of approval or rejection
- Approved refunds will be processed to your original payment method
- Refunds typically appear within 5–10 business days depending on your bank or payment provider
Exchanges
We replace items only if they are defective or damaged. If you need an exchange, please contact us to arrange a replacement.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- Contact us within 7 days of delivery
- Provide photos if possible
- We will resolve the issue with a replacement or refund at no additional cost
Late or Missing Refunds
If you haven’t received a refund:
- Check your bank or credit card statement
- Contact your payment provider
- If the issue continues, contact us directly
Contact Us
If you have questions about returns or refunds, please contact:
Vertex Online
3502 West Marshall Street
Manitowoc, WI 54220
Phone: 274-200-0147
Email: info@vertexonline.com